Carousell Luxury Launches First Store in Singapore on September 23

Carousell Luxury, a division of the e-commerce platform Carousell, is set to open its first physical store at The Centrepoint in Singapore on September 23. This new outlet will feature a curated selection of pre-loved luxury items, including handbags, accessories, and small leather goods from renowned brands such as Chanel, Louis Vuitton, Dior, and Gucci.

In addition to the physical store, customers can continue to shop online through the Carousell in-app store. The move to establish a brick-and-mortar presence follows Carousell’s acquisition of luxury bag reseller LuxLexicon last year, reflecting the company’s commitment to expanding its luxury offerings.

Exclusive Offerings and Verification Process

Carousell Luxury promises a range of collector’s items, including the Chanel Wenge Wood Vanity bag, the Louis Vuitton x Yayoi Kusama OnTheGo, and the Dior Saddle bag. Items sold through Carousell Luxury are sourced from individual owners and professional resellers, undergoing a rigorous multi-point verification process by experienced professionals. This process checks each item against a digital reference library of over 500 bag styles, ensuring authenticity through detailed analysis of stitching, engraving, serial codes, materials, and hardware. Verification can take between 10 to 30 minutes, and should any item be deemed inauthentic by the principal brand, Carousell Luxury offers a money-back guarantee.

For those looking to sell luxury items, Carousell Luxury provides options for consignment, trade-in, or direct buyouts, the latter two being relatively uncommon in the luxury resale market.

Promotions and Community Engagement

To celebrate the store’s opening, Carousell Luxury is offering promotions until September 30. Customers who spend at least S$2,800 will receive a complimentary leather organic care kit set.

Tresor A Tan, Director of Carousell Luxury, emphasized the importance of this new retail space, stating that their mission has always been to make secondhand goods the first choice. “While our online platform remains at the heart of how we operate, we’ve found that having an omnichannel strategy adds another layer of assurance and flexibility,” Tan explained.

She noted that many buyers prefer to physically inspect items before purchasing, while sellers benefit from the ability to get instant valuations. This physical store enhances the luxury community Carousell aims to cultivate, complementing its online offerings and providing a seamless buying and selling experience.

Tan concluded by highlighting the broader vision for Carousell Luxury, seeing the store as a long-term investment in the evolving landscape of luxury resale. With this new venture, Carousell Luxury aims to strengthen its position in the luxury market and better serve its community of fashion enthusiasts.